Support
Questions and answers
Updated 16 September 2026
What you need to install the app
A Garmin fēnix 8 or Enduro 3 watch and a phone on iOS or Android. Other models with Connect IQ we will add on request. The watch app is installed through Connect IQ; beta testers get the phone app through TestFlight.
How to pair the watch
Open EnduroCrew on the watch and choose “Connect phone” — the watch shows a six-digit code. On the phone: “Profile” → “Watch” → “Pair watch”, then enter the code. The phone and the watch must already be paired through Garmin Connect.
The ride did not reach the phone
The ride goes to the server while it is being recorded and is topped up after the finish, as long as the phone is nearby and has internet. Open Garmin Connect, wait for the watch to sync and pull the list of rides down.
Nothing is lost: the watch keeps the chunks it has not uploaded and sends them at the first opportunity.
How to move old rides over from Garmin Connect
In Garmin Connect, choose “Export original” for a ride — you get a FIT file. To take the whole history at once: Garmin account settings → “Export data”, and the archive arrives by email.
In the app: “Profile” → “Import rides”, and you can pick several files at once. We read FIT and GPX and keep everything in them: track, elevation, heart rate, cadence, temperature and Garmin's own totals. The same ride will not upload twice. No marks will appear in old files — there were none in them.
Does SOS work without coverage
The signal goes over the cellular network. If there is no coverage, the coordinates are sent automatically as soon as there is, and they stay with the ride so they can be seen later. This connects you to your group, not to the emergency services, and it is not a replacement for a satellite beacon.
The group and position sharing in the background
Your position is shared only during a group ride and only with the riders in it. For that to work with the phone in your pocket, give the app the “Always” location permission. The ride ends — sharing stops.
How much battery it uses
Recording a ride with GPS on the watch works the same as a standard activity — the app turns on no extra sensors. On the phone, the live group map drains noticeably: on long rides keep it in power-saving mode or on a charger from the bike.
Does the app cost anything
No. It is in closed beta right now and taking part is free. If a paid part appears, it will not affect what already works for beta testers.
How to delete your account
“Profile” → “Delete account”. All rides, marks and watch pairings are deleted at once and for good. If you own a group, the group passes to whoever has been in it longest, and if there are no members left, it is deleted.
Found a bug or have an idea
Write to us — briefly, what you did and what happened. If the bug is on the watch, give the model and the firmware version. Those emails get looked at before the rest.
How to reach us
Write to our support address: support@endurocrew.com. We answer within two days, usually sooner.
What to put in a bug report
- watch model and firmware version;
- phone and OS version;
- the date and rough time of the ride;
- what you pressed and what happened instead of what you expected.
No need to attach logs — we will find them ourselves from the date of the ride.